• How can I book a getaway on-line?
• Do I have to include my credit card number?
• What credit card types are accepted for guarantee or deposit?
• My credit card is not being accepted.
• Is there a charge for the reservation service?
• When I submit my reservation, who books the room?
• How long will it take to get a response to my reservation request?
• How do I know if my reservation is confirmed?
• What is the cancellation policy on my reservation?
• I don't have 24 hours to wait for a confirmation. What can I do?
• Are taxes included in the rate?
• Will I receive confirmation from the hotel?
• Can I book any of the hotels listed?

1. How can I book a getaway on-line?

Hotels that have packages that can be booked on line have a Book-It button after the Property Description. When clicking on this button, you are taken directly to the hotel description and given the opportunity to check availability and book the package on line.

1. First, review the information about the property and then click on Prices and Availability.

2. Put in your first choice of getaway dates. Remember, most of the romantic packages listed are only available on Friday, Saturday or Sunday nights and place your travel dates and click on Check Availability. [Because of the limited weekend availability, you want to have alternate dates if the package isn't available for your first choice of dates.]

3. You will be taken to Rates and Room information. Review the room and bedding options listed and choose the type of bed you want e.g. king, Queen, double, 2 twins. Click on Rates for that room or bedding option. Disregard the rest of the room description and price.

4. You will be taken to a Secure Reservation page where you will fill in the necessary information to secure your reservation e.g. name, address etc. and credit card information.

5. Then, scroll down to Special Handling. In the Comment section, type or paste in the name of the package from the Time for Two listing and any other comments.

6. Check off: Send to Travel Agent not Send to Hotel.

7. Within 24 hours, you'll receive an e-mail containing the status of your reservation.

2. Do I have to include my credit card number?

For hotels that require a credit card guarantee, you will have to submit your credit card number at the time of the booking. They will then be able to secure your room and send you a confirmation number.

We recommend using a credit card to guarantee your room, since most hotels will not hold rooms with out one.

In most cases, your credit card will not be charged until you check out of the hotel unless the room type you select states a deposit is required.

For your security, the booking agent, Travelnow.com utilizes Netscape's secure commerce service, which encrypts the credit card number, coding it into a non-usable form.

3. What credit card types are accepted for guarantee or deposit?

Visa, MasterCard

4. My credit card is not being accepted.

There are a few possibilities: Your card type is not a Visa or MasterCard; the expiration date precedes the reservation date; you've reached your credit limit or there's a computer error. If it isn't any of the above, contact us.

5. Is there a charge for the reservation service?

We do not charge a service fee to you for using the reservation and search engine.

6. When I submit my reservation, who books the room?

You are submitting the information to the Internet Travel Agent at Travelnow.com who will contact the hotel directly to try to book your special romance package. The Agent will confirm the special elements of your package e.g. champagne, dinner, breakfast in-room, etc.

7. How long will it take to get a response to my reservation request?

All requests arriving between 9 am - 9 pm Central Time -- Monday - Friday and 9 - 5 Saturday will be processed within a few hours. If the request arrives after these hours, they will be processed on the next business day.

8. How do I know if my reservation is confirmed?

Your booking will be processed and finalized by e-mail and will include your confirmation number, hotel address, phone number, and elements of your package and price

9. What is the cancellation policy on my reservation?

This depends on the policy of the hotel you select. Cancellation periods vary from hotel to hotel. The standard increments are to cancel the room by 4 pm, 6 pm, or within 24, 48, 72 hours prior to stay. If you cancel prior to 72 hours, you will generally not be charged a cancellation fee (except for special sold out availability reservations -usually over holiday periods and hotels who state a different policy in their listings).

Canceling after this period will usually result in one night room charge being applied to your credit card providing that they require a deposit or have secured your room with your credit card.

10. I don't have 24 hours to wait for a confirmation. What can I do?

If you cannot wait that long you may need to contact the hotel directly.

11. Are taxes included in the rate?

The price range listed usually does not include taxes. However, the Time for Two Getaway Certificates include taxes.

12. Will I receive confirmation from the hotel?

No. The confirmation you receive from Travel Now that will include a confirmation number will be sufficient.

13. Can I book any of the hotels listed?

There are some hotels and bed and breakfasts that do not presently offer on-line booking capability. Their URL is listed and it will take you their home page where you can directly contact the property.