| FAQs about Shopping at Time for
Two
1.
When will my order be shipped?
Most orders are processed within 24 hours
of receipt. Orders received on weekends, (after Fridays 11 a.m.
(PST) through Sunday), will be shipped on Monday.
2.
How will my order be shipped?
Orders are shipped via U. S. Postal
Service to
destinations in the United States from our Arizona warehouse.
Priority Mail orders usually arrive in 2 to 3 business days depending on
where you live. Overnight Express Mail is available for an
additional charge.
Please note that for some locations, Express Mail made take
two days for delivery; and shipments to APO addresses may take 7 to 10
days to arrive.
3. What
is your shipping policy?
Some items ordered at the same time may not necessarily
be shipped together. We will notify you if any item cannot be
shipped within your requested time and you’ll be given
the option to cancel your order. Shipping charges are per each
separate destination.
Shipping prices vary for Canadian and International
orders.
Canadian and International orders should be emailed to: customerservice@timefortwo.com
for shipping options. Canadian and International orders must be paid in
U.S. funds and will be charged applicable shipping expenses.
Please note that Canadian and International
orders are subject to duties and customs that may apply in both
your area’s province and country.
4. How
do I determine the shipping charges?
We base our shipping charges on
the weight of the product(s) and the postal zone to which it's
being sent, not the dollar amount of your
order.
5. Do
you charge sales tax?
State law requires us to collect sales tax
on products shipped to Arizona.
6. Will
my name be sold or made available to others?
No, we do not sell or otherwise make available
our customer lists to any other party. From time to time, we
will send you information about new products, special offers
and services that we think will interest you. At any time, if
you choose not to be notified, just send us an email to: customerservice@timefortwo.com and ask us to remove your name from future mailings.
7.
Is my online order secure?
Yes. Our secure software encrypts your credit
card number so that it cannot be read as the information travels
over the internet. Additionally, Time for Two’s shopping
cart is protected by GeoTrust, Inc.
8. What
credit cards do you accept?
We accept Visa, Master Card, American Express
and Discover cards.
9.
Can I send a check or money order?
Yes, send a check or money order to: Time
for Two, #471, 7349 Via Paseo Del Sur, Ste. 515 Scottsdale,
AZ 85258
10. Can
I have my order sent C.O.D.?
No. We do not ship C.O.D.
11. Do
you offer gift wrap?
Yes, certain products can be gift wrapped.
At the bottom of the product description, near the product number
we indicate if the product can be gift wrapped. There is an
additional charge per item which is listed next to the price
of the item.
If you're sending a gift directly to someone,
we can include a personal card. Just fill out the space on the
order form.
12. Do
you offer gift certificates?
Yes, the minimum amount is $25.00. Indicate
the amount and the recipient's name and address. We'll charge
that amount on your credit card and send the certificate directly
to that person or we can send the certificate to you so you
can present it personally. We'll print the recipient's name
and include a gift card with your personal message. Simply fill
out the space on the order form.
If you need the certificate in a hurry,
we can also send an e-mail gift certificate where we'll print the recipient's name and include a gift
card with your personal message. Simply fill out the space on
the order form.
PLEASE NOTE: Gift Certificates can ONLY
be redeemed by ordering via telephone. The
toll-free order phone number is: (800) 776 7662 x 107.
13. Can
I order by phone or fax?
Phone orders can placed by calling in your
order to 1 (800) 776 7662, Ext. 105. Orders can be faxed to:
1 (480) 659 4806.
14. What
can I do if I made a mistake in my order?
You may e-mail us at: customerservice@timefortwo.com -or call our toll-free phone number 1 800-776-7662 x105.
15.
What should I do if I have questions about the products or my
order?
Please check the FAQ’s on the website.
If your questions is not answered there, please e-mail your
questions to: customerservice@timefortwo.com. You can also call
us at 1 (800) 776 7662 x105. Customer Service department is
open 8:30 a.m. to 5 p.m. (PST) Monday through Friday. Your questions
will be answered the next business day, except for holidays
and week-ends.
16.
Can I exchange or return a product?
We stand behind every product in the Time
for Two Collection. If you want to return or exchange a product,
we will give you a prompt refund, credit or exchange. Products
must be returned within 30 days of receipt and be in the same condition as
when they were received, with the original packaging. Gift Certificates
cannot be returned for cash.
Unless a product is damaged when you get
it or is defective, you're responsible for all shipping
costs.
Additionally, we also require that you
contact us for authorization before returning any product.
Please Include the packing slip that you
received with your shipment and indicate the reason for the return.
Please send the package, securely wrapped and insured, to: Time
for Two % 2WatchUGrow, 7620 N. 15th Avenue, Phoenix, AZ 85021-7031. We cannot accept C.O. D.
17. Do
you have a customer service department?
Yes, you can e- mail, fax , write or call
us. Your questions will usually answered the next business day, except
for holidays and week-ends..
E-mail: customerservice@timefortwo.com
Fax: 480-659-4806
Phone: 800-776-7662 x 105 |
